Privacy Policy

Last updated: 23 August 2025

Wasbitte Qatar Cleaning ("we", "us", "our") operates this service to provide professional cleaning and related services for residential and commercial properties. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our online platform and service operations. By using our site or receiving services, you agree to the practices described in this policy.

Contact: info@wasbitte.sbs | Suite 12, 3rd Floor, Truth Apartments, 301 Al Hakam Bin Otaiba St, Al Mansoura, Doha, Ad Dawhah, 30100, Qatar.

1. Information We Collect

We collect information necessary to provide cleaning services, manage bookings, process payments, and operate our platform. Categories of information include:

• Contact and identity: name, email address, phone number, and billing address.
• Service and property details: service preferences, cleaning instructions, access instructions, property addresses, photos of work areas, and records of work performed.
• Transactional data: booking history, invoices, payment method details (processed by third-party payment providers), and receipts.
• Communications: correspondence with our customer support, feedback, and service reviews.
• Technical and usage data: IP address, device information, browser type, pages visited, and analytics data collected through cookies and similar technologies.
• Background checks and staff-related data: information necessary for vetting staff or contractors when legally permitted and relevant to service delivery.

2. How We Use Personal Information

We use personal information for purposes including but not limited to:

• Providing, maintaining, and improving cleaning services and scheduling.
• Processing payments, invoices, and refunds.
• Communicating about bookings, service updates, promotions (with consent), and customer support.
• Performing identity verification, background checks, and risk management when required for safe service delivery.
• Complying with legal obligations and protecting our legal rights.
• Analyzing service usage and improving our online platform and customer experience.

3. Legal Bases for Processing (where applicable)

Where applicable under data protection laws such as GDPR, we process personal data based on one or more of the following legal bases:

• Contract: to perform a contract for services you request.
• Legal obligation: to comply with legal and regulatory requirements.
• Legitimate interests: to operate and secure our business and improve services, balanced against your rights.
• Consent: where you have provided consent (for example, marketing communications or certain cookies), which you may withdraw at any time.

4. Sharing and Disclosure

We may share information with third parties as necessary to provide services or where required by law. Examples include:

• Service providers: payment processors, scheduling and dispatch platforms, cloud hosting, and analytics providers.
• Contractors and staff: cleaners and subcontractors who need contact and property information to perform requested services.
• Legal and compliance: government authorities, courts, or law enforcement when required by law or to protect our rights.
• Business transfers: in connection with a merger, sale, reorganization, or asset transfer, with appropriate safeguards.

We require third parties to protect personal information and use it only for permitted purposes.

5. Cookies and Tracking

We use cookies and similar technologies to operate our site, remember preferences, and collect analytics. You can control cookie settings through your browser and, where provided, our cookie controls. Essential cookies necessary for service operation may not be disabled without affecting functionality.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; when no longer required, we securely delete or anonymize information.

7. Your Rights and Choices

Depending on applicable law, you may have rights including access to your personal data, correction, deletion, restriction of processing, portability, and objection. To exercise these rights or withdraw consent, contact us at info@wasbitte.sbs. We will respond in accordance with applicable law. We may ask for identity verification before honoring requests.

8. Security

We use administrative, technical, and physical safeguards to protect personal information. While we strive to protect data, no electronic transmission or storage is completely secure. Report any suspected breach or security concern to info@wasbitte.sbs immediately.

9. International Transfers

Personal information may be transferred to and processed in countries other than your own, including where our service providers operate. We take steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

10. Children

Our services are not directed to children under the age of 13 (or higher age where required). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, contact us at info@wasbitte.sbs so we can take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on our site with an updated "Last updated" date. Continued use of the service after changes indicates acceptance of the updated policy.