Terms of Service

Last updated: 23 August 2025

These Terms of Service ("Terms") govern your access to and use of the services provided by Wasbitte Qatar Cleaning ("we", "us", "our") through our online platform and in-person services. By using our site or booking services, you agree to be bound by these Terms. If you do not agree, do not use the services.

Contact: info@wasbitte.sbs | Suite 12, 3rd Floor, Truth Apartments, 301 Al Hakam Bin Otaiba St, Al Mansoura, Doha, Ad Dawhah, 30100, Qatar.

1. Acceptance and Scope

These Terms apply to any use of our platform and to all bookings and purchases of cleaning and related services through our site or customer support channels. Additional terms may apply to specialized services and will be provided as needed.

2. Service Description

We provide professional cleaning services, including recurring and one-time cleaning, deep cleaning, and commercial cleaning. Service details, pricing, and availability are described on our platform or provided upon request. We reserve the right to modify service offerings, prices, and scheduling policies at any time.

3. Booking, Payment, and Fees

• Booking: Bookings are subject to availability. When you request a booking, you represent that you have the authority to arrange services for the property.
• Payment: Payments are processed via third-party payment providers. You agree to pay applicable fees, taxes, and charges. Payment authorization may be required to confirm a booking.
• Fees: Prices shown exclude certain taxes and additional charges (for example, specialized supplies, extended service time, or access issues) that may apply and will be communicated prior to service.

4. Cancellations and Rescheduling

Cancellation and rescheduling policies vary by service type and booking. We will communicate applicable timelines and fees at the time of booking. Where fees apply, they will be charged in accordance with the policy posted during booking.

5. Access and Property Instructions

You are responsible for providing clear access instructions and any necessary keys, codes, or permissions for our staff to perform services. You must disclose known risks and fragile items. We are not liable for loss or damage if accurate access information was not provided.

6. Use Restrictions and Prohibited Conduct

You agree not to use our services for unlawful purposes or to provide false information. You shall not request services that violate laws or put staff safety at risk. We may refuse service for illegal or unsafe requests.

7. Disclaimers

Our services are provided "as is" to the extent permitted by law. We make no warranties, express or implied, regarding the suitability, reliability, or quality of services beyond what is expressly stated. We do not guarantee perfection and will remedy legitimate complaints in accordance with our service policies.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Wasbitte Qatar Cleaning and its affiliates will not be liable for indirect, incidental, special, or consequential damages arising from services or use of the platform. Our aggregate liability for direct damages is limited to the amount paid for the specific service giving rise to the claim, unless otherwise required by law.

9. Indemnification

You agree to indemnify and hold harmless Wasbitte Qatar Cleaning from claims, losses, damages, liabilities, and expenses arising from your breach of these Terms, your misuse of services, or your violation of applicable law.

10. Intellectual Property

All content on our platform, including text, images, and logos, is owned or licensed by us. You may not reproduce or use our intellectual property without prior written permission.

11. Third-Party Services and Links

We may provide links to third-party websites and use third-party service providers (e.g., payment processors, analytics). Such third parties have their own terms and privacy practices. We are not responsible for third-party content or practices.

12. Termination

We may suspend or terminate access to services for violations of these Terms or for safety and legal reasons. Termination does not relieve you of obligations incurred prior to termination.

13. Governing Law and Dispute Resolution

These Terms do not constitute legal advice. Disputes should be addressed initially by contacting us at info@wasbitte.sbs. Applicable law will depend on the jurisdiction relevant to the claim and where our business operates; parties should seek independent legal advice if needed.

14. Changes to Terms

We may modify these Terms from time to time. We will post the updated Terms on our site with a revised "Last updated" date. Continued use of the services after changes indicates acceptance of the updated Terms.